CHRISTMAS SHIPPING NOTICE: Please ensure your orders are placed before the 20th of December to allow delivery by the 24th of December
Our straightforward returns policy allows you to shop with confidence. If for any reason, you are not entirely happy with a purchase, it can be exchanged as follows:
- Any unopened or unused product can be returned and fully refunded or exchanged within 14 days of purchase with a proof of purchase.
- Opened or used products that are in some way defective may be exchanged at the discretion of the store manager, within 14 days of purchase with a proof of purchase.
- Purchases made in-store will need to be returned back to the store by the customer.
- Purchases made online will be collected by our courier once a return has been logged through our online platform.
- Gift cards, archive (sale) items, samples and gifts with purchase, cannot be returned, refunded or exchanged.
- Opened or Used is defined as any variation from its original condition including opened or outer seal broken.
- Customers exchanging goods can choose from our full selection including gift cards.
- Exchanges for a product of lesser value will have the remainder refunded on to a gift card.
- Our satisfaction guarantee does not extend to a previous return if it is not in its original condition.
- Please note that original delivery charges are not refunded.
- Skins Cosmetics will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods.
- Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.
To log a return login and use the facility in your accounts section.